We hope that your experience with Queenya.com is as effortless as possible, however, we do acknowledge that questions may arise.
I just placed an order. When will it ship?
Please allow 3 - 5 business days of processing and production time for your order to ship out.
How long is the shipping time?
U.S orders will be shipped via UPS SurePost® and International Orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the the UK: 2 - 5 Business days
Average transit times to the the UK: 10 - 21 Business days
Average transit times to Australia: 5 - 8 Business days
Average transit times to Canada: 5 - 9 Business days
Average transit times to International: 17 - 21 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Will I receive a tracking number?
Yes, we will provide tracking number. Please do reach out if you haven’t received yours after 7 days by contacting support.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. All you need to do is send us an email at email@example.com with the subject line "CANCEL".
I entered a wrong address, can I change it?
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
If we still haven't managed to answer your question please feel free to contact us at email@example.com and we'll get back to within 24hrs :)